This outlines the framework for our services at Caroline Farrell Nutrition. Your consultant will go through it with you in the first session of your work together. Please talk with them if there is anything you would like clarified and sign the contract at the bottom of the page.

You will discuss and agree what support you want from your consultant in your first session, and review the progress and focus of your work together as you go along.

It is confidential that you are a client of Caroline Farrell Nutrition as well as what you discuss in your sessions. There are however, some limits and exceptions to confidentiality.

If your consultant has serious concerns about your safety or the safety of another person normal confidentiality may be lifted. You will be asked to provide your GP’s contact details, as someone they may contact.

Caroline Farrell Nutrition keeps a record of your name, contact details and dates and times of appointments on a password-protected database. Your consultant is required to keep brief notes about the focus of your work. These are kept securely and are password protected. Any reports produced by Caroline Farrell Nutrition to evaluate the service contain anonymised data and will not contain any identifying information of clients.

Please view our Privacy Policy page here for our full data protection policy which details how we use the information we hold about you.

Problems & Complaints

If you are having a problem with your consultant, or the service, which you have not been able to resolve with your consultant, you may raise it with the Admin Team who will support you in finding a resolution.

Caroline Farrell Nutrition would like to contact you occasionally by email with promotional offers, information on upcoming events and activities, and newsletters. You can withdraw your consent to the above communications at any time by clicking on the unsubscribe link at the bottom of the emails.

Working With Multiple Consultants at Caroline Farrell Nutrition

Your consultant may suggest you see other members of the Caroline Farrell Nutrition team to support your goals. Caroline Farrell Nutrition may share your sensitive information with third parties to support your ongoing healthcare.  If we do not receive this consent from you, we will not be able to coordinate your healthcare with that provided by other providers, which means the healthcare provided by us may be less effective. We may also share your contact information with biochemical testing companies to order tests as part of your healthcare, some of which maybe from outside of the European Union.  If we do not receive this consent from you, we will review alternative tests from providers based within the European Union. You can withdraw your consent to the above at any time by emailing [email protected].

Working on Skype, Zoom, Phone & FaceTime It is your responsibility to have a working internet connection for all online sessions. You will be charged for scheduled sessions if your consultant is waiting for your call, but you are unable to connect online.

Our Nutritional Therapists at Caroline Farrell Nutrition all practice in accordance with the British Association of Applied Nutrition & Nutritional Therapy’s ethical framework and in line with Caroline Farrell Nutrition’s policies regarding Equal Opportunities and Safety.

The Nutritional Therapy Descriptor Nutritional Therapy is the application of nutrition science in the promotion of health, peak performance and individual care. Nutritional therapy practitioners use a wide range of tools to assess and identify potential nutritional imbalances and understand how these may contribute to an individual’s symptoms and health concerns. This approach allows them to work with individuals to address nutritional balance and help support the body towards maintaining health.

Nutritional therapy is recognised as a complementary medicine and is relevant for individuals with chronic conditions, as well as those looking for support to enhance their health and wellbeing. Practitioners consider each individual to be unique and recommend personalised nutrition and lifestyle programmes rather than a ‘one size fits all’ approach. Practitioners never recommend nutritional therapy as a replacement for medical advice and always refer any client with ‘red flag’ signs or symptoms to their medical professional. They will also frequently work alongside a medical professional and will communicate with other healthcare professionals involved in the client’s care to explain any nutritional therapy programme that has been provided.

The Nutritional Therapist (NT) requests that the Client notes the following:

• The degree of benefit obtainable from Nutritional Therapy may vary between clients with similar health problems and following a similar Nutritional Therapy programme.
• Nutritional advice will be tailored to support health conditions and/or health concerns identified and agreed between both parties.
• Nutritional therapists are not permitted to diagnose, or claim to treat, medical conditions.
• Nutritional advice is not a substitute for professional medical advice and/or treatment.
• Your Nutritional Therapist may recommend food supplements and/or functional testing as part of your Nutritional Therapy programme and may receive a commission on these products or services.
• Standards of professional practice in Nutritional Therapy are governed by the CNHC Code of Conduct.
• This document only covers the practice of Nutritional Therapy within this consultation, and your practitioner will make it clear if he or she intends to step outside this boundary.

The Client understands and agrees to the following:

• I am responsible for contacting my GP about any health concerns.
• I give permission for you to contact my GP regarding any agreed aspects of my case.
• If I am receiving treatment from my GP, or any other medical provider, I should tell him/her about any nutritional strategy provided by my nutritional therapist. This is necessary because of any possible reaction between medication and the nutritional programme.
• It is important that I tell my nutritional therapist about any medical diagnosis, medication, herbal medicine, or food supplements, I am taking as this may affect the nutritional programme.
• If I am unclear about the agreed nutritional therapy programme/food supplement doses/time period, I should contact my nutritional therapist promptly for clarification.
• I must contact my nutritional therapist should I wish to continue any specified supplement programme for longer than the original agreed period, to avoid any potential adverse reactions.
• Recording consultations using any form of electronic media is not allowed without the written permission of both me and my Nutritional Therapist.